Shipping & Returns

Shipping

General Shipping Information

We ship orders to all 50 US States as well as Puerto Rico and Canada. If you would require shipping outside of these areas, please contact us.

Most orders placed before 1 PM PST ship same business day. Your order may ship via USPS or UPS standard shipping (ETA: 1–5 business days) unless you select an alternative. We do not ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.

For orders shipped outside of the United States, the customer is responsible for any and all taxes, fees, tariffs, and customs charges.

Free Shipping

Free Ground Shipping is available for orders over $50 within the United States only. Customers in Canada will receive free shipping for orders over $200.

Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.

For orders under $50 and outside the US, please see the table below.

Shipping Rates

 ** Customer is responsible for any taxes, fees, tariffs, and customs charges.

Returns

Free Return Shipping

We're happy to offer free return shipping service on all US orders for return requests made within 30 days of delivery. At this time, we are unable to offer free return shipping on orders outside of the United States and its territories. For orders delivered outside of the US, return shipping charges will be the responsibility of the customer. For further details, please continue reading.

Return Policy

We will gladly accept unworn, unwashed, or defective merchandise purchased on ShopPromesa.com for return or exchange. ShopPromesa merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy.

We reserve the right to refuse any return for any reason. If a return is received and the item is found to be in unsellable condition, it will be rejected and sent back to the customer.

Return Window and Refunds

To be eligible for a refund in the original form of payment, return requests must be made within 15 days after your order is delivered. Return requests made after 15 days, but within 30 days, are eligible to receive store credit only. After 30 days, all sales are considered final and cannot be returned. 

If a refund is approved, your original form of payment will be credited in the amount of the original purchase price, less any discounts received, plus any applicable taxes. Shipping charges are not refundable except in cases of manufacturer defect or error. Once your refund has been processed, we will send you an email with a receipt. Returns are processed in the order they are received and processing may take up to 5 business days after receipt. Please note that refunds may take an additional 3-5 business days to be posted to your account after they have been processed.

When store credit is issued, an e-gift card will be emailed to you in the amount of the original purchase price, less any discounts, taxes, and shipping charges. Store credit may be used at any time for any purchase and does not expire.

Returning Your Order

If you would like to return any or all of the items you've purchased, please request a return authorization using the form on the Contact Us page. When contacting us, please include your name, order number, which items you wish to return, and the reason for your return. If we require additional information to process your return, we will contact you via email.

Once your return is approved, and if your order was delivered within the US, a pre-paid shipping label will be emailed to you. When you return your order, please include your original invoice. To view or print your invoices, please visit My Account and log in to your account. After logging in, click the appropriate order number to view the invoice.

For orders delivered outside of the United States and its territories, return shipping is the responsibility of the customer. To return your order, please ship it to the address below using any trackable shipping method. In order to speed up processing time, we recommend that you provide us with the tracking information once you’ve shipped your return.

Please ship return packages to the following address:

ShopPromesa
ATTN: Returns
810 E. Washington Blvd.
Los Angeles, CA 90021

Unauthorized Returns

Returns made without approval will experience greatly increased processing time and may be rejected and sent back to the customer.

Exchanging Your Purchase

If you would prefer to exchange any part of your purchase for a different size, color, etc, please include a note in your return package stating which item(s) you wish to receive in exchange. Any price difference between the original and exchanged items will be charged/credited as appropriate.