Shipping + Returns

• We ship orders to all 50 US States as well as Puerto Rico and Canada. At this time, we do not ship outside of these areas.
• Most orders ship within 1-2 business days. We do not ship Saturdays, Sundays, or holidays. If there are any issues or delays with your order, or if it requires additional information to process, we will contact you via email.
• For orders shipped outside of the United States, the customer is responsible for any and all taxes, fees, tariffs, and customs charges.

Shipping Options

• We offer Free Standard Shipping on all US order over $75. For US orders under $75, please refer to the chart below.
• We do not offer expedited or express shipping at this time. If you require your order to arrive by a specific date, please contact us and we will try to accommodate you.
• Your order may ship via USPS or UPS and should arrive within 2-5 business days for US orders. Orders placed from outside the US will ship via DHL. Transit times for international orders will vary.
• Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.

• To be eligible for a refund in the original form of payment, return requests must be made within 15 days after your order is delivered. After 15 days, returns will be eligible to receive store credit only.
• If you choose to return your purchase for a refund, $5 will be deducted from your refund to offset the cost of shipping. For orders outside of the US, $15 will be deducted.
• Refunds of $500 or more will be subject to a 10% restocking fee to be deducted from the refund.
• If you choose to make an exchange or return your purchase for store credit, no shipping or restocking fees will apply.
• After 30 days all sales are considered final and the order may not be returned. All return requests must be made within 30 days of the order delivery date.
• All returns must be authorized and can be requested using the form on the Contact Us page. When contacting us, please include your name, order number, item(s) you wish to return, the reason for your return, and if you would like store credit or a refund. Once your return is approved, a prepaid shipping label will be emailed to you. Orders returned without prior authorization are subject to processing delays, restocking fees, or rejection of the return. If we require additional information to process your return, we will contact you via email.
• If a refund is approved, your original form of payment will be credited in the amount of the original purchase price, less return shipping charges, plus any applicable taxes. Shipping charges are not refundable except in cases of manufacturer defect or error.
• For store credit, an e-gift card code will be emailed to you once your return has been processed. This credit does not expire and can be used at any time, in any amount, towards any purchase.
• Returns must be shipped back to us within 2 weeks after your return request is approved. Returns shipped after this time may be refused and if accepted, will be eligible for store credit only.
• Please allow 5–10 business days for your return to be processed after it has been received. Once your return has been processed, a confirmation email will be sent to you. Please note that refunds may take an additional 3-5 business days to be posted to your account.
• We gladly accept unworn, unwashed, or defective merchandise purchased on ShopPromesa.com for return or exchange. Items must be returned in their original condition with original tags attached and should include the original packaging. We reserve the right to refuse any return for any reason. If a return is received and the item is found to be damaged or otherwise in unsellable condition, it will be rejected and sent back to the customer.
• Promesa merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy.