General Shipping Information
We ship orders to all 50 US States as well as Puerto Rico and Canada. If you would require shipping outside of these areas, please contact us.
Most orders placed before 1 PM PST ship same business day. Your order may ship via USPS or UPS standard shipping (ETA: 1–5 business days) unless you select an alternative. We do not ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.
Free Ground Shipping is available for orders over $50 within the United States only. Customers in Canada will receive free shipping for orders over $200.
Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.
For orders under $50 and outside the US, please see the table below.
|SHIPPING METHOD||ESTIMATED DELIVERY TIME||PRICE|
|Standard Shipping – Over $50||2–5 business days||FREE!|
|Standard Shipping – Under $50||2–5 business days||$5|
|Shipping to Canada – Over $200**||5–10 business days||FREE!|
|Shipping to Canada – $100–$200**||5–10 business days||$25|
|Shipping to Canada – Under $100**||5–10 business days||$15|
** Customer is responsible for any taxes, fees, tariffs, and customs charges.
We will gladly accept unworn, unwashed, or defective merchandise purchased on ShopPromesa.com for return or exchange. ShopPromesa merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy.
We reserve the right to refuse any return for any reason. If a return is received and the item is found to be in unsellable condition, it will be rejected and sent back to the customer.
We're happy to offer free return shipping service for all orders within 90 days of delivery!
Returning Your Order
If you would like to return any or all of the items you've purchased, please request a return authorization using the form on the Contact Us page. When contacting us, please include your name, order number, which items you wish to return, and the reason for your return.
Once your return is approved, a pre-paid shipping label will be emailed to you. When you return your order, please include your original invoice.
To view or print your invoices, please visit My Account and log in to your account. After logging in, click the appropriate order number to view the invoice.
If we require additional information to process your return, we will contact you via email.
Items returned without prior authorization (RMA) are subject to delays and/or refusal. If accepted, all unauthorized returns are subject to a restocking fee of $10 or 15%, whichever is greater. This restocking fee will be deducted from the customer's refund or store credit.
All returns must be received by us within 90 days after the order is delivered. After 90 days all merchandise is considered final sale and may not be returned.
To be eligible for a refund in the original form of payment, returned orders must be received by us within 30 days after your order is delivered. If a refund is approved, your original form of payment will be credited in the amount of the original purchase price, less any discounts received, plus any applicable taxes. Shipping charges are not refundable except in cases of manufacturer defect or error. Once your refund has been processed, we will send you an email with a receipt. Please note that refunds may take an additional 3-5 business days to be posted to your account.
After 30 days, returns will be eligible to receive store credit only.
Store Credit Bonus
Get more with store credit! If you choose to receive your refund in the form of a ShopPromesa merchandise credit within 30 days after the delivery of your order, we’ll issue an e-gift card for the full purchase price of your returned items, plus an additional 5%. Example: If your return totals $50 and you choose store credit, you’ll receive a merchandise credit in the amount of $52.50. Now there’s more reason to shop with more confidence!
No refunds will be issued for returns received past 30 days of delivery and store credit will be issued without 5% bonus.
Exchanging Your Purchase
If you would prefer to exchange any part of your purchase for a different size, color, etc, please include a note in your return package stating which item(s) you wish to receive in exchange. Any price difference between the original and exchanged items will be charged/credited as appropriate.