Shipping & Returns

Shipping

General Shipping Information

We ship orders to all 48 Contiguous US States as well as Alaska, Hawaii, and Puerto Rico. We do not offer international shipping at the time, but please contact us if you require it.

Your order will ship via UPS Ground Shipping (1–5 business days) unless you select an alternative. We do not ship Saturdays, Sundays, or holidays. If your order requires additional information to fully process, we will be in touch by email.

Free Shipping

Free Ground Shipping is available for orders over $100 within the 48 contiguous US States only. Customers in AK, HI, and PR will receive a $5 shipping discount for orders over $100.

Free Shipping applies to merchandise only. Taxes, Duties, Gift Cards and oversized shipping charges do not count toward the Free Shipping total.

For orders under $100 and outside the contiguous US, please see the table below.

Shipping Rates

SHIPPING METHOD ESTIMATED DELIVERY TIME PRICE
 UPS Ground (Continental US) – Over $100 2–5 business days FREE!
UPS Ground (Continental US) – Under $100 2–5 business days $5
UPS Ground (AK, HI, PR) – Over $100   2–5 business days $15
UPS Ground (AK, HI, PR) – Under $100   2 business days $20
UPS 2-Day Shipping*  2 business days $15


If UPS Ground Shipping is selected, your order may ship via a variety of carriers. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation email will provide you with a tracking link.

*2-Day Shipping - Orders placed after 1 PM EST will not ship until the next business day. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii, Puerto Rico, and other territories are not eligible for 2-Day Shipping.

Returns

Return Policy

We will gladly accept unworn, unwashed, or defective merchandise purchased on ShopPromesa.com for return or exchange. ShopPromesa merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy.

We reserve the right to refuse any return for any reason. If a return is received and the item is found to be in unsellable condition, it will be rejected and sent back to the customer.

Unauthorized Returns

Items returned without prior authorization (RMA) are subject to delays and/or refusal. If accepted, all unauthorized returns are subject to a restocking fee of $10 or 15%, whichever is greater. This restocking fee will be deducted from the customer's refund or store credit.

Return Window

All returns must be received by us within 90 days after the order is delivered. After 90 days all merchandise is considered final sale and may not be returned.

Refunds

To be eligible for a refund in the original form of payment, returned orders must be received by us within 30 days after your order is delivered. If a refund is approved, your original form of payment will be credited in the amount of the original purchase price, less any discounts received, plus any applicable taxes. Shipping charges are not refundable except in cases of manufacturer defect or error. Once your refund has been processed, we will send you an email with a receipt. Please note that refunds may take an additional 3-5 business days to be posted to your account.

After 30 days, returns will be eligible to receive store credit only.

Store Credit Bonus

Get more with store credit! If you choose to receive your refund in the form of a ShopPromesa merchandise credit within 30 days after the delivery of your order, we’ll issue an e-gift card for the full purchase price of your returned items, plus an additional 5%. Example: If your return totals $50 and you choose store credit, you’ll receive a merchandise credit in the amount of $52.50. Now there’s more reason to shop with more confidence!

No refunds will be issued for returns received past 30 days of delivery and store credit will be issued without 5% bonus.

Exchanging Your Purchase

If you would prefer to exchange any part of your purchase for a different size, color, etc, please include a note in your return package stating which item(s) you wish to receive in exchange. Any price difference between the original and exchanged items will be charged/credited as appropriate.

Free Returns

All orders include a prepaid return shipping label. To return your order, simply repackage the items you wish to return and use the included label to ship it back to us. Once we receive your items, your return will be processed. To speed up processing time, please include your name, order number, reason for return for each item returned, and preferred return method (refund, store credit, or exchange).

To view or print your invoices, please visit My Account and log in to your account. After logging in, click the appropriate order number to view the invoice.

If we require additional information to process your return, we will contact you via email.